Refund policy

Refund & Return Policy

Because many Ollie Belle Embroidery items are personalized and made especially for you, please review all selections, spelling, initials, colors, sizes, and shipping information carefully before placing your order.

Personalized and Made-to-Order Items

Personalized, monogrammed, embroidered, and other made-to-order items are final sale and cannot be returned or exchanged unless they arrive damaged or we made an error with your order.

We are unable to offer refunds or replacements for:

  • Incorrect spelling, initials, colors, sizes, or other details provided by the customer

  • Changes of mind after production has begun

  • Slight variations in fabric placement, thread color, or embroidery positioning that naturally occur with handmade items

  • Items damaged through normal wear, improper washing, or misuse

Non-Personalized Items

Unused, non-personalized items may be eligible for return within 14 days of delivery. Items must be unworn, unwashed, and returned in their original condition. Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Please contact us before sending a return. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right.

When the damage or error is ours, we will offer an appropriate replacement or refund at no additional cost to you.

Cancellations

Cancellation requests must be submitted within 12 hours of purchase. Because production may begin quickly, cancellation requests are not guaranteed once materials have been ordered, embroidery has begun, or the item has entered production.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit card company to process and post the refund.

Shipping Issues

Ollie Belle Embroidery is not responsible for packages delayed by the shipping carrier or for packages marked as delivered by the carrier. If your package appears to be lost, delayed, or misdelivered, please contact us so we can help you determine the appropriate next steps.

Orders returned because of an incorrect or incomplete address provided at checkout may require an additional shipping charge before they can be resent.

Contact Us

If you have any concerns about your order, please contact us through our website’s contact form. We want you to love your purchase and will always do our best to help with eligible order issues.